Sr. Director, Design & User Experience (AI-enabled B2B Healthcare)

TL;DR

Sr. Director, Design & User Experience (AI-enabled B2B Healthcare): Own intuitive, consistent product interactions and a unified UX/content strategy across Product and Engineering, with an accent on scaling UX quality, design governance, and AI-enabled experience design for complex B2B healthcare workflows. Focus on defining success metrics, standardizing interaction patterns and design systems, and building executive-aligned teams that reduce ambiguity and rework while improving adoption, usability, accessibility, and customer satisfaction.

Location: Mississauga, ON – Hybrid / Canada – Remote

Salary: $234,000 - $260,000 + bonus + benefits (Canada base salary range)

Company

hirify.global is a founder-led health tech company providing a B2B platform for post-acute and long-term care.

What you will do

• Set and evolve UX and product content guidelines, including how users interact with AI-enabled functionality across roles in the healthcare continuum.
• Lead UX quality improvement and AI transformation initiatives by defining success metrics and measuring impact on business outcomes.
• Standardize interaction patterns and content design practices, and scale adoption of an internal design system across multiple products and teams.
• Partner with Product and Engineering executive leadership to align on strategy, initiative progress, and risk mitigation.
• Embed UX and content design early in discovery, planning, and decision-making; clarify decision rights and ownership between Product and UX.
• Build and develop high-performing teams across UX design, content design, and user research, establishing operating rhythms and measurable performance expectations.

Requirements

• 10+ years of experience in UX, content design, or product design in complex B2B technology environments.
• 5+ years leading multi-disciplinary design and research organizations at scale.
• Bachelor’s degree in UX, Design, Information Technology, or a related field.
• Proven executive-level experience influencing strategy and outcomes within Product and Engineering organizations.
• Deep expertise scaling UX across large, multi-product platforms, including developing design leaders and senior talent.
• Strong understanding of user-centered design, accessibility, and content clarity in regulated/high-complexity domains; experience integrating AI into user experiences and team workflows.

Culture & Benefits

• Benefits starting from Day 1.
• Retirement plan matching (RRSP & 401K).
• Flexible paid time off and lifestyle/wellness spending account.
• Parental & caregiver leaves, fertility & adoption support.
• Continuous development support program, learning resources, and employee assistance program.
• Employee recognition and additional total rewards.

Hiring process

• Recruiter shares details of the total rewards package during the hiring process.
• Interviews and evaluation aligned to executive-level product and engineering collaboration expectations.