Senior IT Support Engineer II

TL;DR

Senior IT Support Engineer II (IT Support): Troubleshooting and supporting mobile, desktop, audio/video, peripherals, and networking issues while managing IT hardware/software procurement, imaging, and application configurations with an accent on security policy enforcement and identity/access concepts. Focus on coaching peers, leading cross-functional projects, and delivering end-user technology decisions that impact employees across assigned offices.

Location: Daily onsite office support (assigned office, 5 days per week)

Company

hirify.global provides Intelligent Content Management with enterprise AI to help organizations manage content lifecycles, secure content, and transform workflows.

What you will do

• Troubleshoot and resolve IT end-user issues across mobile, desktop, audio/video, and peripherals
• Manage procurement, asset, and inventory for IT hardware and software
• Perform system imaging, application configuration, and enforce security policies
• Collaborate cross-departmentally (e.g., Facilities, Sales, Engineering) and coordinate IT communication between HQ and remote offices
• Provide daily onsite office support

Requirements

• 3+ years of experience in an IT Support role
• Working knowledge of Windows and macOS operating systems
• Working knowledge of Lenovo and Apple hardware
• Knowledge of networking concepts
• Foundational understanding of Okta and identity & access management (SSO, MFA, user permissions)
• Excellent English communication skills and communicative level of Polish

Nice to have

• Experience creating and maintaining technical documentation and knowledge articles
• Experience with voice/video conferencing solutions (Google, Zoom, Slack)
• Network certification
• Technical certification in desktop operating systems (Mac and/or Windows)

Culture & Benefits

• AI-first mindset with interest in using AI and automation tools to improve IT support and employee experience
• Onsite expectation: work from the assigned office 5 days per week
• Coaching and mentoring peers; growth and development encouraged
• Community and in-person collaboration are core to the culture

Hiring process

• Recruiter shares details on how the team works and company culture during the hiring process
• Role evaluation based on IT support experience, troubleshooting capability, and communication skills