IT Support Specialist

TL;DR

IT Support Specialist (IT Support): Deliver Tier 1 and Tier 2 technical support through an IT service desk while troubleshooting hardware, software, identity, endpoints, and SaaS applications with an accent on user lifecycle, access management, and endpoint/device support. Focus on onboarding/offboarding, administering Google Workspace/Okta-style identity and collaboration tools, and continuously improving IT support processes in a remote-first environment.

Location: Remote (United States)

Salary: $75,000 - $90,000 USD (base annual)

Company

hirify.global is a virtual obesity medicine clinic building physician-led, evidence-based care supported by technology.

What you will do

• Provide friendly, customer-first Tier 1 and Tier 2 IT support via the IT service desk, troubleshoot issues end-to-end, and escalate complex cases when needed.
• Own user onboarding and offboarding, including account/device/software setup and deprovisioning across cloud applications.
• Support identity and access management, including password resets, MFA, SSO, and managing groups, permissions, and access following security best practices.
• Prepare, configure, deploy, and support company-issued laptops and peripherals; troubleshoot endpoint issues and maintain IT asset inventory for remote employees.
• Administer and support a portfolio of SaaS applications (provisioning, licensing, permissions, basic configuration, and integration/access troubleshooting).
• Improve IT support by automating repetitive tasks, supporting IT initiatives and deployments, and maintaining internal documentation/knowledge base articles.

Requirements

• Location: Must be located anywhere in the United States
• 3+ years of experience in IT support, Help Desk, or IT administration in a cloud-first environment
• Experience supporting Google Workspace, Okta, or similar identity and collaboration platforms
• Experience supporting macOS devices in a business environment
• Strong troubleshooting skills across hardware, software, identity, endpoints, and cloud/SaaS applications
• Strong communication and customer service skills with the ability to manage multiple priorities in a fast-paced remote environment

Nice to have

• Experience supporting a distributed or remote workforce
• Experience in a healthcare, HIPAA, or SOC 2 environment

Culture & Benefits

• Comprehensive health benefits (medical, dental, vision)
• 401k program
• Flexible work schedules and paid time off
• Paid parental leave
• Competitive salary and equity in a high-growth start-up