IT Analyst (IT Support)

TL;DR

IT Analyst (IT Support): Providing Tier 1 and Tier 2 technical support for macOS and Windows environments with an accent on device management, infrastructure maintenance, and end-user productivity. Focus on managing MDM enrollment, troubleshooting network connectivity, and optimizing office AV systems.

Location: Hybrid in San Diego (with offices in New York City, Hamburg, and Bratislava)

Salary: $85,000 - $105,000

Company

hirify.global partners with leading brands to accelerate ecommerce growth using proprietary technology and data-driven insights.

What you will do

• Provide Tier 1 and Tier 2 support via ticketing systems, Slack, and in-person interactions.
• Troubleshoot hardware, software, and access issues across Mac and Windows environments.
• Handle hardware setup, MDM enrollment, and employee onboarding/off-boarding processes.
• Maintain an accurate inventory of IT assets and licenses.
• Support conference room AV systems, shared devices, and office network connectivity (Wi-Fi, VPN).
• Document troubleshooting processes and coordinate with external vendors.

Requirements

• 2–4 years of professional desktop or IT support experience.
• Strong knowledge of macOS and Windows 10/11.
• Familiarity with Google Workspace, MDM tools, and ticketing systems.
• Basic understanding of networking concepts such as Wi-Fi, DNS, and VPN.

Nice to have

• Experience supporting hybrid or remote teams.
• Familiarity with Aruba or Fortinet environments.
• Exposure to Azure AD or SSO platforms.
• Relevant certifications such as CompTIA A+ or Google IT Support.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and Summer Fridays.
• Wellness and commuter benefits.
• Collaborative work environment with a consultative team of experts.