Account Manager (Enterprise)

TL;DR

Account Manager (Enterprise): Managing and growing relationships with existing enterprise customers to drive retention and strategic expansion with an accent on identifying upselling opportunities and aligning software solutions with complex business objectives. Focus on building long-term partnerships, executing strategic account plans, and maximizing customer lifetime value within a fast-paced SaaS environment.

Location: Must be based in the United Kingdom

Company

hirify.global is a leading provider of agentic digital experience software, combining content, commerce, and data into a composable platform used by global brands.

What you will do

• Act as the primary contact for designated enterprise accounts, fostering strong relationships at all organizational levels.
• Understand unique customer objectives and challenges to align software solutions effectively.
• Proactively identify and execute opportunities for upselling, cross-selling, and contract renewals.
• Collaborate cross-functionally with internal teams and the partner network to ensure exceptional client support.
• Develop and execute strategic account plans to maximize customer satisfaction and retention.
• Monitor industry trends and customer feedback to provide insights for product enhancements.

Requirements

• Must be based in the United Kingdom.
• Proven experience in full-cycle software sales or a SaaS environment.
• Demonstrable background in account management within an enterprise setting.
• Strong communication skills with the ability to build credibility with executive stakeholders.
• Results-oriented mindset focused on revenue growth and customer retention.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.

Nice to have

• Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies.
• Experience presenting onsite to executive stakeholders.
• High emotional intelligence and self-awareness.

Culture & Benefits

• Opportunity to work with a diverse, collaborative global team across 25+ countries.
• Focus on innovation and AI-driven digital experiences.
• Commitment to an inclusive and equal opportunity workplace.
• Dynamic environment with significant impact on company growth.