Senior Key Account Manager (Enterprise)

TL;DR

Senior Key Account Manager (Enterprise): Managing the most valuable and complex partnerships for a childcare software platform with an accent on retention, growth, and strategic account ownership. Focus on designing long-term account strategies, driving expansion through consultative upsells, and mentoring other KAMs.

Location: London, United Kingdom

Company

hirify.global is a software company dedicated to supporting early-years professionals by providing tools that improve communication, administration, and pedagogy in childcare.

What you will do

• Lead high-value and complex enterprise accounts using an executive-level approach to build deep stakeholder relationships.
• Design and deliver long-term account strategies focused on expansion, retention, and strategic alignment.
• Identify and close significant upsell opportunities through commercial and consultative work.
• Enable and mentor other Key Account Managers through onboarding, peer reviews, and skills development.
• Act as the voice of the customer across Product, Sales, and CX teams to align internal development with client needs.
• Own forecasting and portfolio reporting for leadership to ensure clarity on growth and risks.

Requirements

• 3+ years of experience in a similar Key Account Management role.
• Must be based in London, United Kingdom.
• Executive-level communication and strong interpersonal skills for engaging senior stakeholders.
• Proficiency in CRM tools such as Salesforce or HubSpot and ability to analyze customer data.
• Strategic and creative thinking to align customer objectives with business goals.
• Ability to handle high-stakes challenges and escalations with maturity.

Culture & Benefits

• Environment based on ownership, trust, and the freedom to experiment.
• Provision of top-tier equipment, including noise-cancelling headphones.
• Onsite learning opportunities from peers, leaders, and coaches.
• Regular team and company activities.
• Ongoing personal and professional development beyond core sales skills.

Hiring process

• Video conversation with the People & Talent team.
• Rational thinking test and an interview with the Head of Key Account Management.
• Case study and skills test via a panel interview.
• Final conversation with the UK General Manager and reference check.