Senior Customer Operations Engineer

TL;DR

Senior Customer Operations Engineer (DevSecOps/Kubernetes): Lead customer implementation engagements on a FedRAMP High-certified, Kubernetes-native DevSecOps platform with an accent on secure onboarding, deployment, migrations, and production readiness in highly regulated environments. Focus on solving complex ATO/government change-control constraints, container hardening and CVE remediation for accreditation, and turning implementation work into repeatable deployment patterns.

Company

hirify.global Systems builds a managed, compliant DevSecOps platform for U.S. national security missions.

What you will do

• Lead technical execution of customer implementations from onboarding through successful production deployment on Game Warden.
• Implement and maintain secure cloud-native deployment patterns in regulated environments, including container hardening and CVE remediation for DoD accreditation.
• Drive application onboarding, platform migrations, runtime configuration, and production cutovers while minimizing deployment risk and customer disruption.
• Navigate ATO processes, government change control, and classification-level constraints to deliver compliant implementations.
• Partner with customer application teams and internal stakeholders (Platform Engineering, Product, Customer Support, Mission Success) to ensure operational handoff and readiness.
• Improve implementation quality and efficiency via documentation, automation, standardized deployment processes, and mentoring Customer Operations Engineers.

Requirements

• U.S. citizenship required and ability to obtain and maintain a DoD Top Secret security clearance (active or interim TS eligible strongly preferred).
• Must reside in an approved hiring hub: DC/Maryland/Virginia; Raleigh/Durham/Chapel Hill (NC); Denver/Colorado Springs (CO); Dallas/Fort Worth (TX).
• 5–7+ years of experience in DevSecOps, Platform Engineering, SRE, Cloud Infrastructure, or related, including leading customer implementation/deployment engagements.
• Deep hands-on experience deploying and operating cloud-native applications on Kubernetes (containerization, Helm, container hardening, modern architectures).
• Experience with major cloud providers in government environments (AWS GovCloud, Azure Government, or GCP) and implementing secure solutions.
• Strong troubleshooting across infrastructure, networking, Kubernetes, cloud services, and application layers; familiarity with FedRAMP High / NIST 800-53 / DISA SRG / DoD IL4/IL5/IL6.

Culture & Benefits

• 100% healthcare, vision, and dental coverage; 401(k) with 3% company contribution.
• Equity incentive plan and discretionary bonuses; flexible paid time off with federal holidays off.
• Work virtually near one of the hub locations; tech + office supplies stipend and annual professional development stipend.
• Parental leave, mental health resources, family planning assistance, and referral bonus.