Sales Knowledge Manager (Fintech)

TL;DR

Sales Knowledge Manager (Fintech): Architecting and scaling a high-impact knowledge management framework to equip the global sales team with actionable market intelligence and playbooks. Focus on optimizing information architecture, implementing AI-driven discovery tools, and ensuring content consistency to drive sales performance and ROI.

Location: Hybrid or Remote in Poland, Spain, Portugal, or the UK.

Salary: PLN 13,600 – PLN 16,000 gross monthly (for Poland-based roles).

Company

A global financial super app on a mission to provide more visibility, control, and freedom over money to over 75 million customers worldwide.

What you will do

• Architect and scale a high-impact knowledge management framework for the Sales department.
• Manage the end-to-end lifecycle of the sales knowledge base, ensuring playbooks and market intelligence are accurate and discoverable.
• Enforce global content standards and style guides to maintain professional quality.
• Facilitate low-friction communication channels, including AI agent-based information discovery.
• Consult with Sales and Product leadership to identify and bridge critical knowledge gaps.
• Analyze content engagement metrics to prove ROI and refine the resource library.

Requirements

• 3+ years of experience in sales enablement, knowledge management, or internal communications in a B2B or tech environment.
• Expertise in designing scalable information architectures using taxonomies and metadata.
• Advanced proficiency with content management systems (CMS) and search optimization.
• Fluency in English with excellent verbal and written communication skills.
• Strong project management skills to handle multiple high-priority workstreams.
• Familiarity with Google and Atlassian suites.

Nice to have

• Experience running a knowledge management service in a matrix organization.
• Experience structuring atomic content and metadata for LLMs or AI-powered search.
• Ability to interpret search-intent data to identify content gaps.

Culture & Benefits

• Work in a fast-paced, multicultural environment with 13,000+ employees globally.
• Certified Great Place to Work™ with a strong focus on employee experience.
• Commitment to diversity and inclusion through a dedicated D&I Framework.
• Opportunity to shape the future of finance in a high-growth fintech environment.