Senior Key Account Manager (Fintech)

TL;DR

Senior Key Account Manager (Fintech): Managing post-sales lifecycles and strategic relationships for fund managers in private markets with an accent on retention, growth, and operational excellence. Focus on optimizing key customer metrics such as NPS and NRR, and translating client needs into actionable product improvements.

Location: Hybrid (3 days/week in office) in London

Company

hirify.global is building the operating infrastructure for the next generation of private markets, combining AI-powered automation with deep regulatory expertise.

What you will do

• Serve as the strategic point of contact for fund managers to ensure a high-quality experience.
• Lead the end-to-end post-sales lifecycle, from onboarding through growth and upsell.
• Translate customer needs into clear insights to drive product and operational improvements.
• Own and optimize key customer metrics, including NPS, retention, and NRR.
• Collaborate with the Head of Customer Success to refine and scale the CS strategy.

Requirements

• 4+ years of professional experience.
• 1–3 years in enterprise Account Management or Customer Success.
• Ability to manage complex, high-value relationships with senior stakeholders.
• Strong analytical and communication skills.
• Proficiency in English.

Culture & Benefits

• Competitive salary and customizable benefits package (wellbeing, sport, mobility, food).
• 28 days of vacation, plus 2 company days and local public holidays.
• Remote-flexible hybrid setup with up to 4 remote calendar weeks per year.
• Opportunity to work with a diverse international team of 120+ professionals.
• Modern tech and work setup provided.

Hiring process

• People Team Interview: Introduction to company values and career aspirations.
• Deep-Dive Interview: Exploration of experience and mission alignment.
• Practical Interview: Demonstration of account management and communication approach.
• Stakeholder Interview: Final discussions with the VP of Operations and Co-founders.