Casualty Loss Adjuster (Insurance)

TL;DR

Casualty Loss Adjuster (Insurance): Investigating and handling casualty claims for insurers and policyholders with an accent on evidence compilation, legal liability analysis, and settlement negotiation. Focus on conducting field investigations in the South East, determining case resolution tactics, and managing reserves.

Location: Home United Kingdom. Field-based role covering South East England; travel in this area is necessary.

Company

A specialist professional services and technology firm partnering with leading insurance, highly regulated, and global businesses to manage risk and transform core processes.

What you will do

• Liaise with insurers, policyholders, and brokers to proactively progress cases to conclusion.
• Conduct field and desk-based investigations to compile necessary evidence and documentation.
• Prepare preliminary reports analyzing policy indemnity, legal liability, quantum, and resolution tactics.
• Defend or negotiate settlements within agreed authority limits.
• Maintain and regularly review proper case reserves.
• Stay updated on technical changes and participate in professional training programmes.

Requirements

• Previous experience as a Loss Adjuster specifically handling casualty claims.
• Knowledge of the insurance market, legal principles, regulations, and relevant Acts.
• Proficiency with Civil Procedure Rules and the Claims Portal.
• A full driver's license is essential.
• Strong IT skills and the ability to manage an independent workload.
• Excellent communication and customer service skills.

Culture & Benefits

• 25 days holiday (increasing with service) with an option to purchase up to 5 extra days.
• Company car or car allowance.
• Funding for professional qualifications and access to a leadership training programme.
• Pension scheme with 5% employee and 5% employer contributions, plus x4 life assurance.
• Reward platform offering discounts for over 800 retailers.
• Comprehensive wellbeing support, including a 24/7 EAP helpline and flexible working options.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview.
• Offer.