Software Support Specialist (Fintech)

TL;DR

Software Support Specialist (Fintech): Providing technical support and troubleshooting for financial access solutions with an accent on log analysis and ticket management. Focus on resolving complex software incidents, recreating environments, and ensuring SLA compliance.

Location: Hybrid (Nicosia, Cyprus)

Company

A global leader in expanding financial access, optimizing branch efficiency and self-service for financial institutions and retailers.

What you will do

• Provide initial troubleshooting and support for common software issues within the product range.
• Analyze logs and recreate issue environments to identify root causes of incidents.
• Manage tickets and queues while ensuring customers are updated per SLA guidelines.
• Develop and validate solutions for complex technical issues.
• Create knowledge base articles and provide guidance to junior team members.
• Collaborate with other departments to resolve high-complexity technical issues.

Requirements

• Bachelor's degree in Software Engineering, Electronics, Information Systems, or a related computer science field.
• 2-4 years of related experience in software support.
• Verbal and non-verbal communication skills in English and Arabic.
• Strong skills in log analysis and technical troubleshooting.
• Experience with ticket and queue management systems.
• Must be based in Nicosia, Cyprus for hybrid work.

Culture & Benefits

• Equal-opportunity employer environment.
• Opportunity to work with a global leader in financial access technology.
• Collaborative team culture with cross-departmental interaction.