Software Support Analyst

Location: Nicosia, Cyprus; hybrid

Company

hirify.global expands financial access by optimizing branches, improving operational efficiency, and maximizing self-service availability for financial institutions and retailers.

What you will do

• Develop knowledge of assigned software solutions and products through training and on-the-job learning.
• Perform initial troubleshooting, incident triage, and issue analysis.
• Analyze logs, gather diagnostic information, and recreate customer-reported issues in test environments.
• Escalate complex incidents to senior specialists with complete supporting information.
• Maintain accurate ticket updates, knowledge articles, and support documentation.
• Keep customers informed in accordance with established service levels and incident-management processes.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, Electronics Engineering, or a related technical field.
• 0–2 years of relevant experience; recent graduates are encouraged to apply.
• Strong written and verbal English communication skills.
• Basic understanding of software applications and operating systems.
• Analytical, customer-focused, detail-oriented, and able to manage multiple priorities.
• Ability to follow defined support procedures and collaborate with technical teams.

Nice to have

• Technical internship, placement, academic project, or university laboratory experience.
• Exposure to databases, networking, software development concepts, or log analysis tools.

Culture & Benefits

• Structured training and mentorship from senior specialists.
• Opportunities to build practical experience in software support, customer service, and technical problem-solving.
• Participation in team meetings, training sessions, and knowledge-sharing activities.
• Collaborative work with team members and cross-functional teams.
• Employment is conditional upon completion of applicable screening criteria.