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Описание вакансии
IT Technician & Client Support Specialist
Company
Taurus SA
Conditions
5 days agoSenior Nicosia, Cyprus Hybrid Full Time Customer Support Jobs by Taurus SA
Skills
Access Management Ansible Azure Client Support Hardware Incident Management Intune It Security Linux Macos Python Sharepoint Software Ticketing Windows Windows Defender
Candidate Availability
Hybrid · Nicosia · Required Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will deploy and maintain hardware and software, manage equipment lifecycles, administer corporate applications and infrastructure, and manage access rights. You will also provide first-line client support, investigate incidents, resolve common issues, document escalations, maintain knowledge articles, and track requests through resolution.
Requirements
- Bachelor’s degree in computer science or equivalent
- At least 3 years of experience in similar functions
- Experience with Linux, macOS, and Windows workstations
- Azure administration including SharePoint, Intune, and Windows Defender
- Python scripting including Ansible playbooks
- Proficiency in IT security best practices in a banking environment
- Fluent in English
Responsibilities
- Deploy end-user hardware and software
- Manage end-user equipment lifecycles
- Record, investigate, categorize, and prioritize incidents and requests
- Administer corporate applications and IT infrastructure
- Manage access rights
- Act as the first point of contact for external clients
- Triage and prioritize client tickets according to severity and SLA commitments
- Diagnose and resolve common client issues
- Escalate unresolved cases with clear documentation
- Track ticket status and communicate with clients until resolution
- Maintain client-facing knowledge base articles and FAQs
- Monitor support queues and identify recurring issues
Benefits
- Hybrid remote work
- Flexible working hours
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