SOC Support Specialist (Cybersecurity)

Location: Remote within the United States; must be located in the Central Time Zone.

Salary: $50,000–$65,000 annual base salary, plus bonus and equity; additional on-call/call-in pay may apply.

Company

hirify.global provides cybersecurity products and human-led threat hunting to protect small and midsize businesses from hidden threats.

What you will do

• Triage and manage partner requests, incidents, follow-ups, research, and investigations in the global SOC Support queue.
• Support partners through email, chat, and outbound phone calls, translating SOC findings, incident reports, log data, detections, and product behavior into practical guidance.
• Lead or support calls for high-severity incidents, organize timelines and decisions, communicate remediation guidance, and track owners and next steps.
• Investigate and troubleshoot cybersecurity, SIEM, product, and support questions using approved resources and internal guidance.
• Escalate issues to Security Operations, Detection Engineering, Product Support, Engineering, Product, Sales, and Support Leadership, following through until resolution or handoff.
• Maintain accurate ticket records and contribute to knowledge-base articles, macros, escalation guides, and runbooks.

Requirements

• Foundational understanding of cybersecurity, including endpoint security, identity compromise, phishing, incident response, and security monitoring.
• Strong written and verbal communication skills, with the ability to explain technical information to partners with different levels of security experience.
• Sound judgment, empathy, organization, and the ability to stay calm during active incidents or high-friction situations.
• Ability to manage competing priorities in a dynamic queue and participate reliably in scheduled live coverage.
• Ability to work independently in a remote environment while collaborating across regions and functions.
• Must be located in the United States Central Time Zone. Availability for occasional scheduled weekend or on-call/call-in coverage is required.

Nice to have

• MSP, help desk, technical support, or customer support experience serving multiple customers.
• Microsoft 365 or Entra experience involving identity, mailbox behavior, inbox rules, or phishing.
• Basic SIEM, log-analysis, networking, incident communication, or technical investigation experience.

Culture & Benefits

• 100% remote work environment.
• Paid vacation, sick time, holidays, and 12 weeks of paid parental leave.
• Medical, dental, vision, life, and disability insurance plans.
• 401(k) with a 5% contribution regardless of employee contribution.
• Stock options for full-time employees, plus a $500 home-office reimbursement.
• Annual education and professional development assistance, $75 monthly digital reimbursement, and access to BetterUp coaching.