Senior Complex Claims Adjuster (Property Insurance)

Location: Remote within the United States; candidates must be able to live and work full-time in one of the eligible states. Claims employees must be available for required overtime and weekend shifts during catastrophic events.

Salary: $80K–$100K annually, plus equity.

Company

hirify.global provides technology-enabled homeowners insurance designed to make coverage simpler, more affordable, and clearer in areas affected by climate risks and rising costs.

What you will do

• Manage complex structure, dwelling, and contents claims from first notice of loss through resolution, including represented and high-exposure files.
• Interpret policies and applicable forms to determine coverage and the company’s liability.
• Prepare, approve, and adjust damage estimates using Xactimate and Xactanalysis.
• Investigate claims through recorded statements, property inspections, public records, police and fire department consultations, and documentation review.
• Maintain claim files, diary notes, contacts, payments, and vendor assignments.
• Negotiate fair settlements with attorneys and public adjusters while supporting policyholders with clear and empathetic communication.

Requirements

• 3+ years of first-party property claims adjusting experience with an insurance carrier.
• Experience handling claims with exposure up to $100,000 and strong knowledge of policy interpretation and claims processes.
• Knowledge of insurance laws, good-faith practices, timelines, and regulatory requirements across multiple states.
• Experience drafting reservation of rights, coverage denial, and release letters, and conducting effective recorded statements.
• Ability to identify fraud indicators and subrogation opportunities, manage vendors, and negotiate favorable outcomes.
• Strong interpersonal, organizational, investigative, analytical, and customer service skills, with proficiency in Xactimate/Xactanalysis, Excel, Snapsheet, Slack, and CRM systems.

Nice to have

• Experience managing attorney- or public-adjuster-represented claims.
• Familiarity with litigation, deposition, or mediation processes.
• Experience mentoring less experienced claims team members.

Culture & Benefits

• Remote-first work environment with offices in Chicago and St. Petersburg for collaboration.
• Equity through Restricted Stock Units and a 401(k) with company matching up to 4% of eligible earnings.
• Medical, dental, vision, HSA, life insurance, disability, supplemental insurance, and mental health support.
• Flexible PTO for exempt employees, company holidays, and paid parental leave.
• Professional development budgets for certifications, conferences, and learning, subject to management approval.

Hiring process

• Interviews with recruiters, hiring managers, and team members.
• A relevant skills assessment may be included.
• Prompt updates and feedback are provided following interviews.