Application Analyst

TL;DR

Application Analyst (Healthcare IT): Own day-to-day technical operations for a flagship client relationship, ensuring a physician-facing platform meets contractual SLAs across multiple environments with an accent on incident triage, integration health, and technical governance. Focus on performance scorecards, multi-project release management, and continuous improvement using telemetry, runbooks, and SOPs to reduce disruption and improve clinical workflow efficiency.

Location: United States (San Francisco Bay Area or Remote)

Salary: $70K – $85K

Company

hirify.global builds an AI Operating System for healthcare that automates documentation and revenue workflows and processes claims across EHR integrations.

What you will do

• Own SLA performance and system availability reporting across portal and mobile environments.
• Monitor application performance and architecture health; coordinate defect and incident resolution with Engineering and communicate root causes to stakeholders.
• Run technical governance cycles, including routine maintenance, security patching, and compliance schedules.
• Manage multi-project technical release management for upgrades, infrastructure patches, and configuration changes with minimal user disruption.
• Serve as primary technical point of contact for client teams, translating roadmaps and incident updates into clear status reports and driving escalations to rapid resolution.
• Continuously improve operations by analyzing telemetry and trends, maintaining runbooks/SOPs/system documentation, and identifying optimization opportunities.

Requirements

• 3–5 years of experience in technical operations, client success, or implementation management in a healthcare IT or enterprise SaaS environment.
• Proven ability to manage complex multi-site client relationships with measurable SLA accountability.
• Proficiency with performance dashboards and scorecards; ability to interpret application performance metrics (response times, uptime, latency, submission rates).
• Strong cross-functional collaboration skills working with Engineering, Product, and Support to drive resolution and improvement.
• Excellent written and verbal communication skills, including translating technical findings into executive-level summaries.
• Experience managing integration change lifecycles and coordinating software upgrades in production environments.

Nice to have

• Familiarity with healthcare systems and workflows (clinical documentation, charge capture).
• Experience working with or within large health systems.
• Background in physician-facing mobile or portal applications.
• Knowledge of HL7 and clinical data interfaces.

Culture & Benefits

• High-visibility, client-facing role with direct impact on physician workflow efficiency.
• Fast execution with daily deployment and ownership from early thinking through production.
• Cross-functional operations cadence with Engineering, Systems, and Support.
• Living documentation approach (runbooks, SOPs, and system documentation) to scale operational excellence.

Hiring process

• Interviews focused on technical operations experience, SLA accountability, and incident/release management.
• Discussion of cross-functional collaboration and ability to communicate technical issues to stakeholders.