Revenue Operations Manager (SaaS)

TL;DR

Revenue Operations Manager (SaaS): Leading and tracking strategic programs to optimize sales, sales development, and channel partnership processes with an accent on automation, data integrity, and system efficiency. Focus on building scalable workflows, providing actionable performance insights, and driving customer retention and expansion strategies.

Location: Must be based in the US; role involves hybrid and remote work models with required travel for team offsites.

Company

hirify.global is a cloud-based platform empowering auto repair shops to streamline operations and grow sustainably through innovative software solutions.

What you will do

• Configure and manage business tools to optimize team workflows and process improvement goals.
• Leverage technology to automate processes, enhancing efficiency for sales and partnership teams.
• Develop and maintain dashboards and reporting tools to track key performance indicators.
• Collaborate with stakeholders to identify bottlenecks and implement scalable, repeatable processes.
• Utilize data analytics to provide actionable recommendations for continuous improvement.
• Work with leadership to execute customer success strategies that drive retention and advocacy.

Requirements

• 5+ years of professional experience in advanced analytics or customer operations.
• Proven experience developing strategies to scale revenue teams.
• Strong analytical skills with proficiency in data tools like Excel, Tableau, or Looker.
• Experience with CRM systems like HubSpot or Salesforce and customer success platforms.
• Excellent communication and interpersonal skills to influence stakeholders at all levels.
• Must be authorized to work in the US and willing to travel for company events.

Nice to have

• Prior experience in the SaaS industry.
• Experience with ChurnZero, Zendesk, or Gainsight.

Culture & Benefits

• Competitive base salary with 401(k) retirement plan including 6% employer match.
• Comprehensive health benefits (Medical, Dental, Vision) with 100% premium coverage for employees.
• Generous Paid Time Off and paid parental/medical leave.
• Monthly wellness stipend and free confidential counseling via BetterHelp.
• $300 home office setup bonus after one year of employment.
• Collaborative, mission-focused culture that values transparency and innovation.