People Operations Specialist

TL;DR

People Operations Specialist: Own employee support, HR operations administration, and onboarding/offboarding for a fast-growing healthtech organization with an accent on HRIS/payroll/benefits processes and compliance across states. Focus on building scalable People Ops documentation and improving the employee experience from offer acceptance through the first 90 days.

Location: NYC or SF; Remote-US

Salary: $100,000 - $130,000 USD

Company

Fay builds AI-powered infrastructure and a marketplace platform to expand preventative nutrition care.

What you will do

• Serve as the first point of contact for employee questions on benefits, policies, and People topics across NYC, SF, and Remote-US.
• Run day-to-day People Ops administration including payroll, benefits enrollment, leave tracking, and HRIS data integrity.
• Improve onboarding and offboarding workflows, coordinating the new-hire experience through the first 90 days and managing exit logistics.
• Identify gaps in People Ops processes and design simple, scalable solutions; maintain documentation, playbooks, and internal FAQs.
• Support employment-law compliance across states and prepare People Ops reports and metrics (e.g., headcount, time-to-hire).

Requirements

• 3+ years of experience in People Operations, HR, or a related function in a startup or fast-growing company.
• Strong organization, attention to detail, and follow-through; ability to handle sensitive and confidential information.
• Comfort working with HRIS tools and other People Ops systems.
• Excellent written and verbal communication skills with a service-oriented approach.
• NYC or SF-based and able to join the team in-office on a hybrid rhythm.
• Comfort in fast-paced environments where priorities shift and processes are still being built.

Nice to have

• Experience with benefits administration, leave management, or basic employment compliance.
• Familiarity with HRIS/payroll platforms such as Rippling, Greenhouse, or Gem.
• Experience in healthcare, marketplace, or operations-heavy environments.

Culture & Benefits

• Founding member of the People Team, reporting to the People leader.
• Hybrid rhythm with support for NYC/SF and Remote-US coverage.
• Mission-critical role focused on employee experience and building People Ops foundations for scaling.
• Compensation range of $100,000–$130,000 USD.

Hiring process

• Interviews focused on People Ops experience, HRIS/process work, and employee support scenarios.
• Discussion of hybrid expectations and how you would build scalable People Ops documentation and workflows.