обновлено 10 дней назад
Customer Success Engineer (Logistics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Engineer (Logistics): Owning the technical and commercial health of enterprise delivery customers through integration support, account monitoring, and retention and expansion activities with an accent on API debugging, SQL analysis, and logistics workflows. Focus on tracing webhook and REST API failures, building account-health dashboards, guiding integrations, and translating platform performance into business value.
Location: Remote in the United States or Canada
Company
provides a turnkey delivery platform that simplifies delivery operations for businesses and their partners.
What you will do
- Own enterprise and strategic accounts, driving adoption, retention, renewals, and revenue expansion.
- Debug API, webhook, and integration issues by tracing calls, reading logs, and investigating data.
- Guide customer engineering teams through API integrations, feature rollouts, and live order flows.
- Build SQL-based dashboards and reports to monitor account health, usage trends, and delivered value.
- Lead quarterly business reviews and communicate platform performance and ROI to customer stakeholders.
- Surface recurring issues and product feedback while creating runbooks, documentation, and reusable diagnostics.
Requirements
- 3–6 years of experience in a technical, customer-facing post-sales role.
- Experience in logistics, supply chain, transportation, delivery, or an adjacent industry.
- Ability to independently debug integrations, read API documentation and logs, and trace webhook or REST API failures.
- Proficiency in SQL and experience building dashboards and reports.
- Strong commercial judgment with experience managing retention, renewals, expansion opportunities, and enterprise stakeholders.
- Ability to translate technical details into business value and manage demanding accounts independently.
Nice to have
- Experience with parcel, last-mile, or multi-carrier delivery environments.
- Familiarity with TMS, OMS, WMS, carrier APIs, label generation, tracking event streams, or EDI.
- Experience with Looker, Metabase, Tableau, or similar dashboarding tools.
- Background in marketplace, on-demand, or gig-economy platforms.
- Light scripting experience with Python, JavaScript, or similar technologies.
Culture & Benefits
- Fully remote work.
- Medical, vision, and dental insurance.
- Reimbursement for educational courses.
- Equal opportunity workplace with a focus on diversity.
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