Customer Success Engineer (Travel Technology)

Location: New York, United States — hybrid, 2 days onsite

Company

Builds infrastructure and APIs for the global travel industry, helping partners develop and scale airline and travel products.

What you will do

• Lead technical discovery and solution design with Enterprise Account Executives throughout the sales process.
• Design scalable customer solutions using hirify.global APIs, including integrations, authentication, webhooks, and modern software architecture.
• Run architecture discussions, technical workshops, product demonstrations, and proof-of-concepts.
• Own the technical solution architecture through implementation and advise customers on scalability, reliability, integrations, and user experience.
• Translate customer needs into product and engineering insights, distinguishing recurring product opportunities from one-off requests.
• Create reusable technical documentation, reference architectures, and best practices for the Partner Engineering function.

Requirements

• Significant experience leading technical work with large or complex enterprise customers as a Solutions Engineer, Partner Engineer, Customer Success Engineer, Solutions Architect, or Sales Engineer.
• Experience understanding complex technical challenges and designing customer-focused solutions.
• Strong understanding of REST APIs, webhooks, authentication, integrations, and modern software architecture.
• Ability to investigate complex integration behavior and technical risks while collaborating with Technical Support Engineering.
• Clear communication with software engineers, product managers, and senior technical stakeholders.
• Ability to balance technical excellence with commercial awareness and collaborate across Sales, Product, Engineering, and Customer Success.

Nice to have

• Experience with API-first or developer platform businesses, enterprise SaaS, or B2B infrastructure products.
• Background in fintech, payments, commerce, or travel technology.
• Experience building enterprise integrations or supporting complex implementation and onboarding projects.
• Experience establishing or scaling a Solutions Engineering or Partner Engineering function.

Culture & Benefits

• Permanent employees receive equity in the business.
• Remote work flexibility and a sabbatical policy are available alongside the hybrid arrangement.
• Travel allowance, flexible bank holidays, generous family leave, and a dedicated volunteering day.
• Paid study days, pension, cycle-to-work scheme, private healthcare, eye test cover, and season ticket loans.