Manager of Customer Engineering (SaaS)

Location: Must be based in the United States or Canada

Company

hirify.global is a security-focused startup helping developers and security teams safely manage open-source code, trusted by organizations like Anthropic, xAI, and Figma.

What you will do

• Lead, coach, and scale a team of Commercial Technical Account Managers.
• Own adoption, customer health, and gross retention outcomes.
• Mature the post-sales operating system, including segmentation, health scoring, and lifecycle playbooks.
• Act as the senior escalation point for at-risk commercial accounts.
• Drive team performance through automation, clear targets, and career development.
• Provide technical field intelligence to Product and Engineering teams.

Requirements

• Must be based in the United States or Canada.
• 4+ years of experience managing post-sales teams (TAM, Solutions Engineering, or related).
• 6+ years of total experience in pre or post-sales roles within B2B SaaS.
• Proven track record of owning GRR, NRR, or adoption targets.
• Deep understanding of the SDLC and how developer/security teams operate.
• Experience building or operationalizing post-sales systems like segmentation and health scoring.
• Executive presence for interactions with CISOs and VPs of Engineering.

Nice to have

• Domain experience in software supply chain security, AppSec, or DevSecOps.
• Experience scaling a post-sales function at a high-growth startup.
• Hands-on experience with CS platforms like Vitally.

Culture & Benefits

• Market competitive salary and meaningful equity program.
• Comprehensive health benefits with 99% coverage for you and your family.
• Flexible time-off, holidays, and winter shutdown.
• Paid parental leave.
• Remote-first environment with quarterly team off-sites.