Customer Success Manager (PostgreSQL)

Location: US; remote

Company

hirify.global builds a PostgreSQL platform for transactional, analytical, and agentic workloads, supporting real-time applications and data infrastructure at scale.

What you will do

• Own customer onboarding, adoption, retention, expansion, advocacy, and overall account health.
• Analyze account risks and create data-informed success plans aligned with customer ROI.
• Build relationships with technical and business stakeholders, including DevOps engineers, CTOs, and other executives.
• Lead onboarding calls, QBRs, roadmap discussions, and escalation resolution.
• Collaborate with Sales, Product, Support, and Engineering to represent customer needs and influence the product roadmap.
• Improve CS playbooks, tooling, automation, and AI-supported workflows while generating expansion leads and customer advocacy.

Requirements

• 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS organization.
• Experience with customer success planning, adoption frameworks, risk mitigation, QBRs, value mapping, and CSQL generation.
• Hands-on technical experience with databases such as PostgreSQL, SQL, AWS, or Azure, or experience in developer relations or data engineering.
• Ability to translate between business goals and technical complexity and communicate with both engineering leaders and technical individual contributors.
• Strong communication, organization, prioritization, and time-management skills.
• Comfort working in fast-paced, ambiguous environments and leading customer conversations at technical and executive levels.

Nice to have

• Experience in a B2B SaaS organization with approximately $50M–$100M ARR.
• Experience building or iterating on customer success playbooks, customer journeys, and internal tooling.
• Experience with AI tools such as GPT, Claude, or Zapier AI.

Culture & Benefits

• Fully remote opportunities globally, with benefits varying by country.
• Flexible PTO and comprehensive family leave.
• Fridays off in August.
• Stock options, a monthly WiFi stipend, and professional development resources.
• Premium insurance options for US-based employees.

Hiring process

• Applications are reviewed fairly and shortlisted based on relevant skills and experience.
• Clear and timely communication is provided throughout the candidate journey.
• The process includes a rigorous interview sequence with multiple prospective collaborators.