Head of Customer Engineering (SaaS)

Location: Must be based in the United States or Canada

Company

hirify.global is a security-focused startup helping developers and security teams manage open-source code and eliminate security busywork.

What you will do

• Lead, coach, and grow a team of Enterprise Technical Account Managers (TAMs).
• Own adoption, customer health, and gross retention outcomes across the customer base.
• Mature the post-sales operating system, including segmentation, health scoring, and lifecycle playbooks.
• Act as the senior escalation point for at-risk enterprise accounts to build and execute save plans.
• Drive team efficiency through automation, playbooks, and one-to-many programs.
• Provide technical field intelligence to Product and Engineering teams to influence the roadmap.

Requirements

• Must be based in the United States or Canada.
• 4+ years of experience directly managing post-sales teams (TAM, Solution Engineering, or related).
• 6+ years of total experience in pre or post-sales roles within B2B SaaS.
• Proven track record of owning GRR, NRR, or adoption targets.
• Background in security, developer tools, or adjacent technical products with a strong understanding of the SDLC.
• Executive presence for interactions with CISOs and VPs of Engineering.
• Willingness to travel for customer and company meetings as needed.

Nice to have

• Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems.
• Experience scaling a post-sales function at a high-growth startup.
• Hands-on experience with Vitally or similar CS platforms.

Culture & Benefits

• Market competitive salary bands and meaningful equity program.
• Comprehensive health benefits with 99% coverage for you and your family.
• Flexible time-off, holidays, and winter shutdown.
• Paid parental leave.
• Remote-first environment with quarterly team off-sites.