Customer Director (Prestige)

Location: Wimbledon, London, United Kingdom; 2 to 3 days per week in the office

Company

hirify.global is a beauty company focused on prestige products, retail partnerships, and omnichannel commercial growth.

What you will do

• Own full P&L accountability for a customer portfolio of nearly £100m.
• Lead joint business planning, senior negotiations, and commercial performance delivery for Boots and pureplay customers.
• Define and execute omnichannel strategies across retail and e-commerce.
• Build senior customer relationships and use data, insights, and category trends to identify growth opportunities.
• Lead, coach, and develop a large, multi-layered commercial team.
• Partner with marketing, retail operations, finance, supply, and UK and global stakeholders to drive transformation.

Requirements

• Extensive experience in Customer Director or Sales Director roles within FMCG or beauty.
• Strong P&L ownership and a proven commercial delivery record.
• Expertise in joint business planning and trade investment optimization.
• Advanced negotiation and stakeholder management skills.
• Proven experience leading large, high-performing teams and influencing senior stakeholders.
• Fluency in English and availability to work in the Wimbledon office 2 to 3 days per week.

Culture & Benefits

• Flexible hybrid working through the Omni-Working model, with up to 50% remote work.
• Competitive benefits supporting health, wellbeing, and financial security.
• Private medical insurance with specialist and mental health support.
• 8% employer-contributed pension, life assurance, and income protection.
• Enhanced parental leave, birthday leave, volunteering days, employee discounts, and salary sacrifice schemes.
• Opportunities to participate in diversity, equity and inclusion, sustainability, and employee-led initiatives.