Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Managing the successful integration of data privacy products for small to enterprise clients with an accent on technical troubleshooting and relationship management. Focus on translating customer needs into strategic technical solutions and managing API integrations to ensure client retention and growth.

Location: Remote (Must be based in the Philippines)

Company

hirify.global is a leader in data privacy that automates and simplifies the creation of end-to-end privacy management programs for global organizations.

What you will do

• Provide strategic and tactical services to complex, high-touch enterprise clients to ensure successful product integration.
• Translate customer business needs into strategic technical solutions and actionable recommendations.
• Lead and facilitate large group meetings and presentations regarding the hirify.global product suite.
• Provide technical assistance and troubleshooting during the implementation and deployment of technology products.
• Collaborate with Engineering teams to scope, prioritize, and manage customer feature requests.
• Identify and drive opportunities to expand customer adoption of hirify.global products to increase retention.

Requirements

• Bachelor’s degree and 4-7 years of experience in software technical support, account management, or a technical customer-facing role.
• Must be based in the Philippines.
• Strong understanding of web infrastructure, technological platforms, and API integrations.
• Intermediate knowledge of HTML, CSS, JavaScript, and browser debuggers.
• Proficiency in Microsoft Excel for data analysis and reporting.
• Excellent customer relationship skills with the ability to interact with executive-level management.

Nice to have

• Knowledge of online ad serving systems for both desktop and mobile platforms.

Culture & Benefits

• Flexible working hours and a work-from-home environment to support work-life balance.
• Comprehensive health, vision, and dental care.
• Continuing education program to support industry-specific learning.
• Paid time off (PTO) program and a welcome package including a computer.
• Inclusive company culture with virtual team events and employee resource groups.