Strategic Account Manager (SaaS)

TL;DR

Strategic Account Manager (SaaS): Managing and growing high-value accounts for a construction workforce management platform with an accent on retention, expansion, and executive relationship building. Focus on executing renewal and upgrade playbooks, identifying churn risks, and serving as the primary advisor for top-tier customers.

Location: Must be based in the United States

Company

hirify.global is a growing startup building SaaS technology to bring transparency and accountability to the U.S. construction and trades labor market.

What you will do

• Manage relationships with the top 150-200 highest-MRR accounts.
• Serve as an executive advisor and primary point of contact for key stakeholders.
• Proactively identify and address churn risks to ensure account health.
• Negotiate renewals and drive multi-year agreements.
• Identify and close upsell and cross-sell opportunities.
• Advocate for customer needs internally across Engineering, Sales, and Marketing teams.

Requirements

• Must be based in the United States
• Proven track record in managing a book of business and meeting retention/expansion targets in B2B SaaS.
• Ability to work independently with minimal day-to-day oversight.
• Strong executive presence and ability to advise senior stakeholders.
• Strong commercial instincts for identifying and closing growth opportunities.
• Clear and direct communication skills.

Nice to have

• Experience selling to or supporting contractors, trades, or construction businesses.
• Experience owning both renewals and expansion within a single role.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage via Aetna.
• 401(k) retirement plan through Empower.
• Flexible Spending Accounts (FSA) and pre-tax commuter benefits.
• Access to Teladoc virtual care, One Medical, and Kindbody family-building support.
• Employee Assistance Program.