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Описание вакансии
Account Manager, EMEA Private Sector
Company
TRM Labs
Conditions
20 hours agoSenior EMEA Remote Full Time Sales Jobs by TRM Labs
Skills
Sales Engineering Stakeholder Renewal Expansion Regulatory Customer Success Solutionsarchitecture Crypto Crm Emea Product Sales Fraud Negotiation Kyc Aml Retention Forecasting Operations Account
About the Role
You will own a book of business across financial institutions crypto businesses and other private sector customers in the region managing the full post sale lifecycle from onboarding through renewal and expansion You will drive net retention and expansion identify upsell signals prioritize the book and surface renewal risks early You will build trusted relationships with senior and working level stakeholders across your accounts maintaining continuity and deepening engagement over time You will collaborate with Sales Customer Success Product Solutions Architecture and Operations to translate customer feedback into actionable insights and surface high priority themes.
Requirements
- 3+ years of experience in Account Management or Customer Success or a post sale SaaS role ideally supporting private sector customers in EMEA
- Experience managing renewals expansions and commercial conversations with quota responsibility
- Ability to operate across EMEA markets and build relationships across different customer types cultures and regulatory environments
- Familiarity with financial crime compliance risk AML sanctions KYC fraud or crypto compliance or strong aptitude to ramp quickly
- Comfort managing a high volume book of business with competing priorities and tight timelines
- Strong customer presence with the ability to build trust and credibility across senior and working level stakeholders
- Proficient with CRM and sales tooling such as Salesforce disciplined about pipeline hygiene and forecasting
- Highly autonomous and accountable you own outcomes follow through on commitments and dont wait for direction to take the next step
Responsibilities
- Drive net retention and expansion across a portfolio of private sector accounts in EMEA
- Own the full renewal and expansion motion for accounts from commercial negotiation through close with quota accountability for retention and growth
- Prepare for every customer conversation with relevant context on each account priorities regulatory environment compliance needs and expansion potential
- Build trusted relationships with senior and working level stakeholders across accounts
- Maintain accurate pipeline and forecast data in Salesforce
- Collaborate with Sales Customer Success Product Solutions Architecture and Operations to translate customer feedback into actionable insights and surface high priority themes
- Develop a base of satisfied customers who renew consistently expand over time
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