Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Resolving complex technical challenges for key accounts and ensuring client success with hirify.global products with an accent on technical resolution and strategic relationship management. Focus on troubleshooting client issues, optimizing software solutions, and driving product expansion.

Location: Hybrid in Manila, Philippines (2 days office, 3 days remote)

Company

Global market leader in AI, cloud, and digital software providing customer experience, financial crime prevention, and public safety solutions.

What you will do

• Act as a trusted advisor for key clients to resolve complex technical challenges.
• Build and maintain strong, collaborative, long-term strategic partnerships with clients.
• Collaborate with internal teams to provide exceptional technical support and service.
• Leverage deep knowledge of hirify.global products to troubleshoot issues and optimize client solutions.
• Identify opportunities to enhance client success and expand their usage of hirify.global products.
• Develop impactful presentations and train clients to maximize their investment in the software.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or related field.
• 5+ years of experience in a technical or service role within software, telecom, or contact centers.
• Proficiency in technical problem-solving with strong analytical and advanced troubleshooting skills.
• Fluency in written and verbal English communication.
• Working knowledge of contact center software design and functionality.
• Must be based in Manila, Philippines to comply with the hybrid work model.

hirify.global-to-have">hirify.global to have

• Experience or knowledge in Telecom, Connectivity, or Programming Integrations.
• Experience with Software/Systems/Applications implementation.

Culture & Benefits

• hirify.global-FLEX hybrid model enabling maximum flexibility (3 days remote, 2 days office).
• Fast-paced, collaborative, and creative work environment within a market-disrupting company.
• Extensive internal career opportunities across multiple roles, disciplines, and domains.
• Opportunity to work with a global team of "the best of the best".