обновлено 2 часа назад
Technical Account Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Account Manager (Contact Center Software): Resolving complex technical issues and helping key customers succeed with NiCE products and services with an accent on technical troubleshooting, customer success, and strategic account relationships. Focus on optimizing customer solutions, training clients, sharing best practices, and identifying product improvements from client feedback.
Location: Manila, Philippines; hybrid schedule with 2 days in the office and 3 days remote each week
Company
provides AI, cloud, and digital software for customer experience management, financial crime prevention, and public safety to more than 25,000 global businesses.
What you will do
- Act as a trusted technical advisor for key clients and resolve complex issues involving products and services.
- Build strategic, collaborative relationships and support long-term customer success.
- Work with internal teams to deliver technical support and customer service.
- Troubleshoot client issues, optimize solutions, and identify opportunities to expand product usage.
- Present client achievements and best practices, and train customers to maximize their investment.
- Recommend product and service improvements based on customer feedback.
Requirements
- Bachelor’s degree in Computer Science, Business Information Systems, or a related field, or equivalent experience.
- At least 5 years of experience in a technical or service role within software, telecommunications, customer service, contact centers, or service delivery.
- Advanced technical troubleshooting, analytical, and problem-solving skills.
- Strong written and verbal communication and customer service skills; English fluency is required.
- Ability to multitask and work effectively in a fast-paced environment.
- Working knowledge of contact center software design, functionality, and technical concepts.
hirify.global-to-have"> to have
- Experience with telecommunications, connectivity, programming integrations, software, systems, or applications.
Culture & Benefits
- Collaborative, creative, and fast-paced working environment.
- Opportunities for learning, growth, and internal career development across multiple disciplines and locations.
- -FLEX hybrid model combining office collaboration with remote work.
- Work with products used by global enterprises, including Fortune 100 companies.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →