Senior Account Manager (Crypto)

Account Manager APAC

Company

TRM Labs

Conditions

20 hours agoSenior Asia-Pacific Remote Full Time Sales Jobs by TRM Labs

Skills

Teamwork Expansion Apac Stakeholders Renewals Pipeline Saas Salesforce Crypto Collaboration Crm Compliance Communication Fraud Negotiation Risk Kyc Aml Ownership Management Forecasting Account Autonomy

About the Role

You will manage a portfolio of APAC private sector accounts, oversee the full post-sale lifecycle from onboarding to renewal and expansion, build trusted relationships with senior and working-level stakeholders, and collaborate with Sales, Customer Success, Product, and Solutions Architecture to translate feedback into actionable insights.

Requirements

• 3+ years of experience in Account Management, Customer Success, or a post-sale SaaS role, ideally supporting private sector customers in APAC
• Experience managing renewals, expansions, and commercial conversations with quota responsibility
• Ability to operate across APAC markets and build relationships across different customer types, cultures, and regulatory environments
• Familiarity with financial crime compliance, risk, or related domains, including AML, sanctions, KYC, fraud, or crypto compliance, or strong aptitude to ramp quickly
• Comfort managing a high-volume book of business with competing priorities and tight timelines
• Strong customer presence with the ability to build trust and credibility across senior and working-level stakeholders
• Clear, direct communicator who listens actively, drives alignment on next steps, and ensures nothing falls through the cracks
• Proficient with CRM and sales tooling, such as Salesforce; disciplined about pipeline hygiene and forecasting
• Highly autonomous and accountable; you own outcomes, follow through on commitments, and don’t wait for direction to take the next step
• Adaptable and resilient in a fast-moving environment where priorities, customer needs, and market conditions evolve quickly
• Collaborative team player who works effectively across Sales, Customer Success, Product, Solutions Architecture, and Operations

Responsibilities

• Drive net retention and expansion across a portfolio of APAC private sector accounts, identifying upsell signals, prioritizing your book, and surfacing renewal risks early
• Own the full renewal and expansion motion for your accounts, from commercial negotiation through close, with quota accountability for both retention and growth
• Prepare for every customer conversation with relevant context on each account’s business priorities, regulatory environment, compliance needs, and expansion potential
• Build trusted relationships with senior and working-level stakeholders across your accounts, maintaining continuity and deepening engagement over time
• Maintain accurate pipeline and forecast data in Salesforce, ensuring your manager and cross-functional partners have clear visibility into account health, renewal timing, and expansion opportunities
• Partner with Sales, Customer Success, Product, and Solutions Architecture to translate customer feedback into actionable insights and surface high-priority themes across your book
• Develop a base of satisfied customers who renew consistently, expand over time, and advocate for TRM across the region

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