Small Accounts Operations Specialist (SaaS)

TL;DR

Small Accounts Operations Specialist (SaaS): Optimizing operational processes and driving key initiatives for the high-volume user segment with an accent on scalability and workflow efficiency. Focus on implementing new workflows, automating CRM processes, and monitoring KPIs to support organizational growth.

Location: Barcelona, Spain

Salary: €30,000 - €42,000

Company

hirify.global is building leading AI Business Management Software that centralizes HR, Finance, Talent, Operations, and IT workflows for companies of all sizes.

What you will do

• Support day-to-day execution of the Small Accounts operating model and identify process bottlenecks.
• Document and standardize scalable processes and playbooks.
• Coordinate operational projects, tracking milestones, dependencies, and risks.
• Support CRM automation and lifecycle workflows in partnership with RevOps, Product, and Support teams.
• Build and maintain dashboards to monitor KPIs and report on initiative outcomes.
• Collaborate cross-functionally with Account Management, Support, Product, and Marketing.

Requirements

• 2–4 years of experience in Operations, Customer Success Operations, or Project Management within a SaaS or tech environment.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Experience working with CRM systems, workflows, and automation tools.
• Data-driven mindset with experience analyzing KPIs and using dashboards.
• Fluent English proficiency.
• Must be based in Barcelona, Spain.

Nice to have

• Experience in B2B SaaS environments.
• Exposure to Customer Success at Scale or low-touch operating models.
• Familiarity with customer journey optimization or lifecycle management.
• Experience supporting cross-functional projects in fast-paced environments.

Culture & Benefits

• Private health insurance via Alan.
• High growth, multicultural, and friendly environment.
• Wellness benefits through Wellhub (Gyms, pools, classes).
• Office perks including breakfast, organic fruit, and pet-friendly workspace.
• Expense savings via Cobee and food discounts with Nora.
• Company-provided language classes.