Customer Success Operations Engineer (AI)

Location: San Jose, California, United States

Salary: $128,000–$134,000 USD per year

Company

hirify.global develops a full-stack generative AI platform for enterprise and government organizations, delivered on-premises or in the cloud.

What you will do

• Design and own AI-powered workflows for onboarding, health scoring, renewal risk detection, QBR preparation, and escalation triage.
• Evaluate, pilot, and implement AI tools, CRM/Customer Success platform features, LLM assistants, and automation platforms.
• Build AI-assisted reporting that summarizes account activity, flags churn risk, and drafts customer-facing and internal materials.
• Create prompt libraries, playbooks, and guardrails for consistent and safe AI usage.
• Own the Customer Success technology stack, including configuration, integrations, data hygiene, dashboards, forecasting, and segmentation.
• Enable CSMs on new tools and workflows while coordinating with Sales, Product, Data/IT, and CS leadership.

Requirements

• 2–5 years of experience in Operations, Business Operations, Revenue Operations, Sales Operations, or Customer Success Operations in a technology or SaaS environment.
• Hands-on experience using AI tools in a work context, including LLM assistants, CRM/CS platform AI features, or AI-enabled automation platforms.
• Experience with Salesforce or HubSpot; experience with Gainsight, Totango, ChurnZero, Vitally, or a similar Customer Success platform is preferred.
• Strong analytical, reporting, dashboarding, process improvement, and project management skills.
• Advanced Excel or Google Sheets skills; SQL experience is a plus.
• Excellent written and verbal communication, ownership, curiosity, and attention to detail.

Nice to have

• Experience building or configuring AI agents, custom GPTs, or business automation flows.
• Familiarity with prompt engineering, AI governance, and guardrails.
• Experience with Tableau, Looker, or Power BI.
• Knowledge of customer health scoring, renewal forecasting, and scaling Customer Success organizations.

Culture & Benefits

• Full-time US employment with base salary, equity, and benefits.
• Medical insurance with 95% employee premium coverage and 77% dependent premium coverage.
• Dental, vision, disability, life, AD&D, HSA, and FSA options.
• Well-being benefits including Headspace, Gympass+, One Medical, and counseling services.