Customer Success Manager (AI)

Location: Remote - US

Company

hirify.global is a hyper-growth startup developing agentic AI solutions for the home care industry.

What you will do

• Own a portfolio of customer accounts and lead post-sale business activities.
• Drive customer renewals, adoption, expansion, and growth.
• Build trusted relationships and advise customers on product best practices and care operations.
• Lead virtual and in-person executive business reviews.
• Manage customer onboarding with clinical enablement and implementation teams.
• Represent customer needs internally by partnering with engineering, product, and support.

Requirements

• 3+ years of customer-facing experience in customer success or account management.
• Bachelor’s degree.
• Ability to own account outcomes and work against renewal, upsell, and adoption metrics.
• Strong relationship-building, empathy, urgency, communication, and interpersonal skills.
• Ability to turn data and customer insights into value stories for executive stakeholders.
• Technical aptitude and willingness to become an expert in the product and home care industry.

Nice to have

• Experience in a clinical, health, or home care environment.

Culture & Benefits

• Flexible hybrid environment within a remote US role.
• Global and collaborative working environment.
• Opportunity to contribute to an AI solution affecting people’s lives.
• Inclusive workplace and equal opportunity hiring practices.