Customer Success Manager

TL;DR

Customer Success Manager: Leading the renewal and growth of the existing customer base in the home care sector with an accent on building strong relationships with clients and ensuring their desired outcomes. Focus on maximizing the value customers get from the solution and proactively addressing their needs to ensure high levels of customer satisfaction.

Company

Sensi.AI is transforming the world of home care through agentic AI.

What you will do

• Own the customer and lead all business efforts for your assigned portfolio of accounts post-sale.
• Take responsibility for the renewal and growth of your customers.
• Serve as the subject matter expert and trusted advisor to your customer, providing guidance on Sensi’s best practices and their overall care operation.
• Identify and cultivate adoption and growth opportunities.
• Lead virtual and in-person executive business reviews with your customers.
• Advocate for your customers internally by partnering with engineering, product, support to drive the Sensi roadmap on their behalf.

Requirements

• 3+ years of customer facing experience in customer success and account management roles.
• Bachelor’s degree required.
• Prior experience in a clinical, health or home care environment is highly desirable.
• A great relationship builder who carries a strong sense of empathy and urgency around all customer matters.
• Ability to turn data and anecdotes into a story of value and take the next steps in creating and presenting these stories to executive level stakeholders.
• Technical aptitude and desire to become an expert in the Sensi product and homecare industry as a whole.

Culture & Benefits

• Opportunity to make a real impact on people’s lives.
• Work as part of a global, collaborative team.
• Flexible hybrid environment.
• Inclusive environment that sparks innovation and reflects the vibrant communities we serve.