Revenue Operations Specialist (AI)

TL;DR

Revenue Operations Specialist (SaaS/AI): Optimizing people, processes, and systems for the Solutions & Services team with an accent on operational efficiency, data alignment, and automation. Focus on building capacity models, administering the RevOps tech stack (Salesforce, Planhat), and designing reporting frameworks to scale business impact.

Location: Hybrid (London)

Company

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100.

What you will do

• Act as the primary operational and analytical resource for the Solutions & Services team, supporting reporting, analysis, and troubleshooting.
• Develop best-practice processes and maintain engagement tracking frameworks for pilots and custom video delivery.
• Build automation workflows using tools such as Zapier or Workato to reduce manual data entry and connect systems.
• Administer the core tech stack, with Salesforce as the primary system of record and Planhat as the CS platform.
• Create capacity planning models to provide visibility into team workload, utilization, and bandwidth.
• Design and own the reporting layer, including dashboards that surface engagement volume and business impact.

Requirements

• Minimum of 3 years of experience in Revenue, Business, or Commercial Operations, ideally within a fast-growing SaaS business.
• Hands-on Salesforce experience, including knowledge of objects, fields, reports, and flows.
• SQL proficiency to write and structure queries independently for data validation.
• Experience with automation tooling (Zapier, Workato, or similar).
• Ability to design repeatable processes and translate them into documented standards.
• Must be based in London for hybrid work.

Nice to have

• Exposure to professional services or consulting operations (scoping, staffing, and tracking).
• Experience in Post-Sales, CSOps, or Services Ops capacity.
• Planhat experience or familiarity with other CS platforms like Gainsight, ChurnZero, or Vitally.
• Comfort working with data warehouses (Snowflake, BigQuery) or BI tools (Omni, Looker, Tableau).
• Pre-Sales exposure and experience optimizing the pre-to-post sales handover.

Culture & Benefits

• Opportunity to work at a high-growth AI leader with a $4B valuation and premier VC backing.
• Collaboration within a diverse, global team at the intersection of Customer Success, Sales, and Product.
• Environment that values systemic thinking and a drive to automate manual processes.
• Professional growth in a role that builds the operational foundation for a scaling enterprise.