Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Manage and grow strategic partnerships with Runway’s biggest clients, focusing on AI-driven content creation and adoption. With an accent on building trusted C-suite relationships and co-creating innovative media projects. Focus on driving measurable business outcomes, prototyping solutions, and shaping product strategy through deep technical and strategic collaboration.

Location: Remote across the US and London with offices in New York, San Francisco, Seattle, and London

Salary: $145,000–$270,000 OTE

Company

Runway builds AI to simulate the world by merging art and science, focusing on world models to advance AI beyond language models for applications in robotics, disease, and scientific discovery.

What you will do

• Own and nurture deep C-suite relationships with strategic partners including Hollywood studios and Fortune 100 companies.
• Collaborate with creative teams to co-create award-winning content and cultural moments.
• Act as a strategic thought partner to influence product strategy and industry positioning.
• Understand partner challenges and propose targeted AI-driven solutions.
• Onboard new partners and support their long-term technical adoption of Runway’s platform and API.
• Analyze partnership performance using BI tools and provide actionable feedback to internal teams.

Requirements

• Must be based in the US or UK (London) or able to work remotely within these regions
• 5+ years in customer-facing roles engaging C-level technical audiences in tech, finance, or consulting.
• Experience leading implementations of Generative AI or traditional ML solutions with measurable business impact.
• Strong communication and presentation skills for executive engagement.
• High technical aptitude and ability to work autonomously in a fast-paced environment.
• Preferred candidates based in New York, San Francisco, or London.

Nice to have

• Experience with data tooling and BI systems such as SQL, BigQuery, Retool.

Culture & Benefits

• Commitment to diversity, equity, and inclusion with pay equity practices.
• Remote work flexibility across US and UK regions.
• Collaborative and ambitious team environment focused on innovation.