IT Support Specialist

TL;DR

IT Support Specialist (Windows/Networking): Providing Level 1 and Level 2 technical support for internal users to ensure stability of hardware, software, and network infrastructure with an accent on deskside support and SLA compliance. Focus on troubleshooting PC-related problems, maintaining peripherals, and resolving service desk tickets efficiently.

Location: Must be based in Jacksonville, FL (Onsite)

Company

A long-standing company dedicated to delivering world-class electrical distribution systems for complex power needs.

What you will do

• Provide Level 1 and Level 2 technical support for hardware, software, and network issues.
• Perform deskside support for laptops, printers, scanners, and other peripheral devices.
• Manage and resolve service desk tickets in accordance with established SLAs.
• Collaborate with internal teams to ensure quick and consistent issue resolution.
• Document technical issues, resolutions, and updates in the ticketing system for continuous improvement.

Requirements

• 3+ years of experience in desktop or IT support with L1/L2 troubleshooting expertise.
• Proficiency in supporting Windows-based PCs, including hardware diagnostics and software troubleshooting.
• Basic networking knowledge, including IP configuration and LAN/WAN environments.
• Experience with ticketing systems such as ServiceNow or Jira.
• Location: Based in Jacksonville, FL with ability to travel up to 10% to other sites.
• Excellent communication skills and a user-first mindset.

Nice to have

• Familiarity with Jira or ServiceNow ticketing systems.

Culture & Benefits

• Opportunity to contribute to ambitious projects powering dynamic global markets.
• Comprehensive and competitive benefits package supporting well-being and growth.
• Collaborative team of engineers and problem-solvers.
• Professional environment emphasizing creativity and passion for impactful work.