IT Support Specialist Tier 1

TL;DR

IT Support Specialist Tier 1: Providing technical assistance and resolving client system issues with an accent on desktop hardware, software, and network troubleshooting. Focus on maintaining high customer satisfaction, documenting resolutions, and managing end-user credentials within a professional MSP environment.

Location: Must be authorized to work in the United States. Onsite in Cincinnati, OH.

Company

hirify.global is a professional services provider focused on delivering IT support and managed services.

What you will do

• Troubleshoot and resolve client system issues including email, remote access, and MFA.
• Manage and troubleshoot phone systems, MDM, and desktop peripherals.
• Perform desktop software and hardware diagnostics and printer management.
• Document all troubleshooting steps and maintain accurate client software licensing.
• Maintain up-to-date credentials and ensure high survey results (4.8/5+).
• Participate in a rotating on-call schedule.

Requirements

• Must be authorized to work in the United States on a full-time basis.
• 3 years of professional work experience in IT support.
• Understanding of TCP/IP, Windows networks, and Active Directory.
• Experience with Microsoft Windows Desktop OS and Microsoft Office.
• Exceptional customer service and communication skills.
• Ability to work Monday - Friday, 8AM to 5PM.

Nice to have

• Previous MSP experience.
• Microsoft Certified Desktop Support Technician.
• Experience with firewalls, Office365, Exchange, Teams, and SharePoint.
• CompTIA A+ or Network+ certifications.
• Experience with Cisco Meraki, Datto BCDR, Autotask, or Continuum RMM.

Culture & Benefits

• Competitive salary based on experience.
• Bonus plan tied to individual and company performance.
• Professional work environment with a focus on polished image and commitment.