IT Support Specialist (Logistics)

TL;DR

IT Support Specialist (Logistics): Providing Tier 1 technical assistance to employees, agents, and drivers with an accent on hardware, software, and account troubleshooting. Focus on resolving everyday technology issues and ensuring seamless access to company tools and business applications.

Location: On-Site in St. Louis, MO, USA. Must be legally authorized to work in the United States on a permanent basis; no visa sponsorship provided.

Company

hirify.global is the parent company of United Van Lines and Mayflower Transit, leaders in the moving and logistics industry.

What you will do

• Provide Tier 1 technical support via phone, live chat, and the IT service management system.
• Troubleshoot hardware, software, connectivity, and account-related issues.
• Manage user access, password resets, and authentication/login problems.
• Document all issues and resolutions within the service management system and escalate complex cases to higher-level teams.
• Assist in testing new applications, system updates, and technology enhancements.
• Maintain up-to-date knowledge of company technologies and application updates.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in IT support, help desk, or a similar technical role.
• Strong troubleshooting skills and the ability to explain technical concepts clearly to non-technical users.
• Proficiency with Microsoft Office, Windows OS, VPNs, MFA, and remote support tools.
• Legal authorization to work in the US on a permanent basis is required.

Nice to have

• Experience with IT service management platforms like ServiceNow.
• Familiarity with Microsoft 365 and Zoom administration.
• Experience supporting a diverse user base in a fast-paced business environment.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off, company holidays, and paid parental leave.
• Life insurance, disability coverage, and employee assistance program.
• Commitment to professional development and growth opportunities in a collaborative environment.