Junior Customer Success Manager (SaaS)

TL;DR

Junior Customer Success Manager (SaaS): Managing a portfolio of hospitality customers to maximize platform value and ensure long-term success with an accent on relationship building and data analysis. Focus on driving feature adoption, identifying growth opportunities, and collaborating with product teams to improve user experience.

Location: Hybrid (Company based in Netherlands, operates across Europe)

Company

hirify.global is a fast-growing SaaS company providing an all-in-one reservation and management platform for holiday parks, campsites, and accommodation providers.

What you will do

• Build and maintain strong relationships with a portfolio of customers as a trusted point of contact.
• Monitor engagement and platform usage to identify opportunities for improvement.
• Help customers adopt new features, workflows, and best practices to maximize value.
• Gather customer feedback and share insights with Product, Sales, and Development teams.
• Identify potential churn risks and escalate customer concerns when appropriate.
• Collaborate across teams to improve the overall customer experience.

Requirements

• Higher education qualification or equivalent level of thinking and working.
• Strong communication and relationship-building skills.
• Interest in technology, software, and digital solutions.
• Analytical skills and a willingness to work with customer data and insights.
• Proactive mindset and the ability to manage multiple priorities.

Nice to have

• Previous experience in hospitality, customer service, account management, or customer success.

Culture & Benefits

• Competitive salary with annual reviews and a 10% increase after the first year.
• Hybrid working opportunities.
• 25 days of annual leave.
• Structured onboarding programme with a dedicated buddy.
• Access to a Learning Management System (LMS), internal training, and ongoing development.
• Clear opportunities to grow into a full Customer Success Manager role.

Hiring process

• Initial application review and feedback within five working days.
• First interview to meet the team and learn about the company.
• Second interview focusing on experience, skills, and approach to customer success.
• Final offer.