Customer Success Manager (Healthtech)

TL;DR

Customer Success Manager (Healthtech): Managing and growing customer accounts for a mental well-being platform with an accent on strategic account management and stakeholder engagement. Focus on conducting Quarterly Business Reviews, demonstrating ROI, and ensuring long-term customer satisfaction and contract expansion.

Location: Amsterdam (Flexible hybrid and remote options). Must be fluent in Dutch and German.

Company

hirify.global is a fast-growing mental well-being platform providing proactive and practical mental health services to companies and their employees.

What you will do

• Oversee the health and growth of customer accounts, focusing on long-term success and expansion.
• Conduct Quarterly Business Reviews (QBRs) to provide ROI insights and build business cases for contract extensions.
• Build and maintain relationships with executive sponsors and senior stakeholders.
• Provide actionable customer insights to demonstrate service value and encourage contract growth.
• Collaborate with implementation consultants and support teams to ensure a seamless customer journey.
• Take full ownership of account satisfaction and overall success with hirify.global’s services.

Requirements

• Fluent English, German and Dutch language skills are a must-have.
• 2+ years of experience in HR, Sales, Customer Service/Success, or a related role.
• Proven ability to engage with and influence stakeholders at various levels.
• Experience leveraging customer success metrics and engagement indicators.
• Strong project management and organizational skills.
• Ability to handle multiple projects in a dynamic, fast-paced environment.

Nice to have

• Background in mental health advocacy or related fields.
• Prior experience in a fast-paced, growth-oriented company.
• Interest and experience in leveraging AI to improve work efficiency.

Culture & Benefits

• 27.5 vacation days per year and €1500 annual personal development budget.
• Flexible work model combining hybrid and remote options.
• Daily healthy vegetarian lunch at the Amsterdam office.
• Monthly home internet/phone contribution (50 EUR) and ClassPass membership.
• Free and unlimited access to all company products for you and your family.
• Active team culture with weekly borrels, sport classes, and annual ski trips.