Customer Success Manager (Accountancy SaaS)

TL;DR

Customer Success Manager (Accountancy SaaS): Guiding Dutch accounting firms through onboarding and process transformation to ensure long-term adoption of the hirify.global platform with an accent on value realization and workflow optimization. Focus on translating manual accountancy processes into scalable, technology-enabled workflows and acting as the voice of the customer for product development.

Location: Hybrid (Gouda, NL) — minimum of two days a week in the office

Company

hirify.global is a cutting-edge cloud software solution built for accountants, now part of the Visma Group, focusing on AI and automation in finance.

What you will do

• Build and maintain deep, trusted relationships with key Dutch accounting firms to drive adoption.
• Lead the end-to-end onboarding journey from kick-off to go-live and long-term value realization.
• Analyze customer processes and translate them into effective, scalable workflows within the platform.
• Deliver onboarding sessions, training, and workshops both remotely and on-site.
• Monitor usage data to proactively provide guidance and improve customer outcomes.
• Collaborate with Product, Sales, and Marketing teams to ensure customer feedback informs the product roadmap.

Requirements

• Strong understanding of Dutch accountancy practices, legislation, and workflows.
• Fluency in both Dutch and English is essential.
• Experience in customer-facing roles such as onboarding, implementation, or customer success.
• Background in an accountancy environment or within the accounting/fintech industry.
• Strong organization and project management skills.
• Ability to facilitate training sessions and guide customers through change.

Nice to have

• Passion for adopting AI and automation within Customer Success workflows.

Culture & Benefits

• Hybrid work setup with a balance of remote work and office collaboration.
• Company-wide Wellbeing Days off each month.
• Personal training allowance and various career development opportunities.
• Regular team activities, retreats, and offsites.
• Competitive rewards package tailored to the role.