IS Support Specialist (Microsoft)

Location: London, United Kingdom; full-time, on-site position

Company

hirify.global is a global law firm advising clients on significant transactions and disputes.

What you will do

• Provide timely second-level technical support for hardware, software, and workplace technology users.
• Deploy, maintain, test, and troubleshoot PCs, printers, laptops, smartphones, data communication equipment, servers, and network infrastructure.
• Support Windows, macOS, iOS, Microsoft Office, Exchange Online, SCCM, and Intune environments.
• Log incidents in ServiceNow, contribute solutions to the knowledge base, and maintain accurate equipment inventories.
• Set up and operate audio-visual and collaboration technologies, including Zoom, Cisco Rooms, Teams, projectors, screens, and microphones for meetings and live events.
• Resolve critical incidents affecting partners, senior management, and C-level stakeholders, while participating in IS projects and providing out-of-hours support when required.

Requirements

• Applicants must have the right to work in the United Kingdom.
• At least five years of relevant experience in IS or technical support.
• Experience supporting Windows 11, macOS, iOS, Microsoft Office, Exchange Online, SCCM, and Intune.
• Experience with computer hardware, printers, smartphones, audio-visual communications equipment, and collaboration technologies.
• Strong customer service, communication, problem-solving, organisational, project planning, and prioritisation skills.
• The role requires manual handling and transportation of equipment, flexibility, and the ability to work effectively under pressure.

Nice to have

• Bachelor’s degree in a related field or technical college training with equivalent experience.
• Experience in the legal or professional services industry.

Culture & Benefits

• Work as part of an IS team supporting a global law firm.
• Collaborate with customers and stakeholders across functions and seniority levels.
• Participate in firm-wide IS projects and support live events, town halls, and webinars.
• Equal employment opportunities and reasonable accommodations are available during the recruitment process.