Desktop Support Technician

Location: Bracknell, United Kingdom

Company

hirify.global provides SaaS solutions for technology value optimization, helping organizations manage technology spend, compliance, and risk across hybrid IT environments.

What you will do

• Provide deskside and remote technical support for business users and end-user devices.
• Support Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft 365, Adobe applications, and other business software.
• Deploy hardware using automated provisioning tools such as SCCM and Jamf.
• Manage hardware inventory, computer setups, peripherals, printers, endpoint protection, and operating-system standards.
• Maintain software compliance and achieve SLA and support-quality goals.
• Participate in the on-call rotation, including weekends, with limited travel as required.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, with 3+ years of related experience.
• Experience troubleshooting hardware and software in mixed Windows and macOS environments.
• Working knowledge of networking topologies, TCP/IP, DNS, DHCP, and wireless networking.
• Experience with Jamf, Microsoft Intune, endpoint protection, Adobe applications, and mobile device management.
• Strong communication, customer-service, problem-solving, organization, documentation, and time-management skills.
• Willingness to maintain consistent work hours and participate in on-call coverage, including weekends.

Nice to have

• Experience supporting a global environment.
• Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, or Microsoft Specialist.

Culture & Benefits

• Work in a fast-paced team environment with opportunities to broaden technical skills.
• Support a diverse and inclusive workplace.
• Equal employment opportunity is provided in accordance with applicable laws.