5 дней назад
IT Customer Support Technician
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Customer Support Technician (Desktop Support/Microsoft Technologies): Delivering hands-on desktop support in Tidworth, including configuring and deploying computers, troubleshooting user issues, and maintaining meeting room, mobile, and collaboration technologies with an accent on Windows, Microsoft Teams, MECM, and IT asset management. Focus on resolving incidents within service levels, supporting office moves and multiple sites, and maintaining secure IT operations for office-based and remote users.
Location: Tidworth, Wiltshire, United Kingdom; onsite 5 days per week. The role requires a full UK driving licence and travel between sites in a company van. Applicants must have at least five years of continuous UK residency and hold sole British nationality.
Company
is a large organization focused on people-first operations, collaboration, growth, and a Zero Harm culture.
What you will do
- Configure, image, build, deploy, install, and maintain desktop and laptop equipment, peripherals, and associated hardware.
- Provide first-line desktop support to office-based and remote employees, troubleshooting hardware and software issues.
- Set up workstations, cabling, patching, and equipment during office moves and support travel between sites.
- Manage incidents, escalations, service levels, hardware lifecycle activities, asset inventory, collections, returns, and disposal.
- Support corporate mobile devices, mobile applications, authentication solutions, Microsoft Teams, and applications.
- Maintain meeting room technology, audio-visual equipment, collaboration tools, and compliance with IT security and safety requirements.
Requirements
- Experience providing desktop or IT support in a corporate environment.
- Good understanding of Windows 10 and Windows 11, Microsoft Office, and Microsoft Teams.
- Experience imaging, building, and deploying PCs using MECM, Configuration Manager, or similar tools.
- Experience with mobile devices, mobile device management, IT asset management, meeting room and audio-visual technologies, and ITIL-based service management.
- Strong customer service, communication, problem-solving, and user-support skills.
- Full UK driving licence, minimum five years of continuous UK residency, and sole British nationality are required.
Culture & Benefits
- People-first working environment centered on belonging, connection, and growth.
- Zero Harm culture and emphasis on health, safety, security, and responsible working practices.
- Company van provided for travel between sites.
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