Technical Solutions Engineer (Networking)

Location: Dublin, Ireland

Company

hirify.global develops client-to-cloud networking solutions for data centers, campuses, and routing environments using cloud computing, AI, and software-defined networking.

What you will do

• Respond to customer product inquiries by telephone and email.
• Resolve issues arising during product installation, operation, maintenance, application, and compatibility testing.
• Troubleshoot hardware and software problems and recommend corrective actions.
• Recreate customer issues in a dedicated laboratory environment.
• Document customer communications and recurring technical issues to support product quality and development.
• Collaborate with Customer Engineering and software and hardware development teams to diagnose and communicate technical problems.

Requirements

• 1–5 years of hands-on experience designing, deploying, configuring, supporting, troubleshooting, debugging, or administering network technologies.
• Working knowledge of networking protocols including BGP, OSPF, IPv4/IPv6, VLAN, VRF, MPLS, STP, LACP, DHCP, SNMP, and related technologies.
• Experience with troubleshooting and packet-analysis tools such as IXIA, tcpdump, and Wireshark.
• Strong comfort level with Linux and excellent written and verbal communication skills.
• Strong analytical, triage, customer communication, learning, and teaching abilities.
• MS degree in a technical field, preferably computer science, electrical engineering, or information technology.

Nice to have

• Programming or scripting experience with C++, Java, Python, Perl, JavaScript, or shell.
• Industry certifications.
• Prior technical assistance center experience.

Culture & Benefits

• Work in a non-silo environment with direct interaction across customer, software, and hardware engineering functions.
• Support a broad portfolio of networking products, protocols, and EOS features.
• Contribute to an inclusive environment that values diverse perspectives.
• Join an organization recognized for engineering quality, diversity, compensation, and work-life balance.