Manager, Sales Development (CX)

TL;DR

Manager, Sales Development (CX): Leading a team of Sales Development Representatives to generate new business opportunities with an accent on coaching, pipeline growth, and Sales/Marketing alignment. Focus on developing SDR talent, optimizing the Target Account Framework, and ensuring high conversion rates through data-driven strategies.

Location: Hybrid in Sandy, UT (2 days office, 3 days remote)

Company

Market-leading software company specializing in AI, cloud, and digital solutions for customer experience and public safety.

What you will do

• Hire, onboard, and manage a high-performing team of SDRs.
• Provide weekly 1:1 coaching and live call reviews to improve conversion rates and professional development.
• Collaborate with Sales and Marketing to refine Target Account Frameworks and ICP targeting.
• Drive team activities to consistently meet or exceed monthly and quarterly pipeline goals.
• Manage team metrics and maintain CRM hygiene using Salesforce and sales engagement tools.
• Coordinate with Account Executives for seamless hand-off of qualified opportunities and territory strategy alignment.

Requirements

• Proven experience in sales development leadership or a track record as a top-performing Senior SDR/Team Lead.
• Exceptional verbal and written communication skills to motivate and inspire a team.
• Strong analytical skills to identify trends and make data-driven strategic decisions.
• Proficiency with Salesforce and tools like Outreach or Salesloft.
• Must be based in or able to work from Sandy, UT according to the hirify.global-FLEX hybrid model.

Culture & Benefits

• hirify.global-FLEX hybrid model enabling 3 days of remote work and 2 days in the office per week.
• Strong internal mobility with a focus on promoting SDRs into advanced sales roles.
• High-growth, collaborative environment where performance is recognized and rewarded.
• Opportunity to work in a market-leading global company with cutting-edge AI and cloud technology.