Order Management Specialist (Cybersecurity)

TL;DR

Order Management Specialist (Cybersecurity): Managing complex high-impact orders across the Quote-to-Cash (Q2C) lifecycle with an accent on order quality, compliance, and cross-functional collaboration. Focus on resolving escalations, optimizing Q2C workflows, and improving operational scalability.

Location: Cork, Ireland

Company

hirify.global is a global leader in human- and agent-centric cybersecurity, protecting data and AI agents across email, cloud, and collaboration tools.

What you will do

• Own and manage complex customer orders end-to-end, ensuring timely and accurate processing.
• Interpret contracts, purchase orders, and deal structures to ensure alignment with policies and systems.
• Resolve order-related issues and escalations using root cause analysis and prevention strategies.
• Collaborate with Sales, Finance, Legal, and RevOps to validate requirements and optimize workflows.
• Ensure strict adherence to company policies, compliance standards, and audit requirements.
• Develop and maintain process documentation, SOPs, and provide mentorship to peers.

Requirements

• 3+ years of experience in Order Management, Sales Operations, or related Q2C functions.
• Strong proficiency with CRM and ERP systems, particularly Salesforce.
• Proven track record of managing complex transactions and resolving high-impact escalations.
• Ability to provide data-driven recommendations to resolve complex operational issues.
• Strong understanding of compliance, internal controls, and audit requirements.
• Bachelor’s degree or equivalent professional experience preferred.

Culture & Benefits

• Competitive compensation and comprehensive benefits package.
• Flexible work environment supporting career success on your own terms.
• Annual wellness and community outreach days.
• Global collaboration and networking opportunities.
• Culture rooted in belonging, purpose, and BRAVE core values.