Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Leading and scaling the European customer success team for top-tier markets with an accent on driving customer retention and expansion. Focus on building scalable data-driven frameworks for health monitoring and managing strategic Enterprise and Mid-Market accounts.

Location: Based in Paris, France

Company

hirify.global builds uncomplicated CX and EX service software to help organizations deliver exceptional customer and employee experiences.

What you will do

• Lead and mentor a team of 5–8+ CSMs across multiple European markets.
• Drive customer retention, expansion, and advocacy across Enterprise and Mid-Market segments.
• Build scalable, data-driven frameworks for success plans, health monitoring, and playbooks.
• Partner cross-functionally with Sales, Product, Support and Marketing on expansion strategy.
• Act as an executive sponsor for strategic accounts to foster outcome-driven relationships.
• Influence global Customer Success strategy by representing the Voice of the Customer.

Requirements

• 8+ years in Customer Success, Account Management, or Consulting within SaaS.
• 3+ years leading and scaling customer-facing teams, ideally across European markets.
• Proven record of driving retention and growth in Enterprise and Mid-Market accounts.
• Strong cross-functional influence and executive communication skills.
• Fluency in English and either French or German is required.
• Must be based in Paris, France.

Culture & Benefits

• Commitment to diversity, equity, and inclusion for employees of all backgrounds.
• Environment focused on enabling employees to find their true potential, purpose, and passion.
• Opportunity to work in a global company with a people-first approach to AI.