Team Lead, Customer Success (Fintech)

TL;DR

Team Lead, Customer Success (Fintech): Leading a team of 8 CSMs to drive retention and revenue expansion across the Southern Europe portfolio with an accent on leadership, process scalability, and churn reduction. Focus on aligning CS goals with company strategy and deploying AI tools to enhance team productivity.

Location: Hybrid in Paris, France

Company

An AI-powered spend management and procurement platform that transforms company spending for businesses with up to 1,000 employees.

What you will do

• Lead and coach a team of 8 CSMs, managing day-to-day direction, prioritization, and skill-building.
• Define and monitor success metrics through OKRs, KPIs, and regular performance check-ins.
• Optimize workflows and automation across the full customer lifecycle from onboarding to retention.
• Protect and grow revenue by implementing churn reduction programs and expanding product adoption.
• Collaborate cross-functionally with Sales, Product, Support, Banking, and Legal teams.
• Own and resolve complex customer escalations with speed and effectiveness.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• 2+ years of experience in team leadership or management.
• Strong hands-on knowledge of finance, accounting, or management control.
• Experience in Fintech, financial services, banking, or B2B SaaS with a finance-focused customer base.
• Must be based in or able to work from Paris in a hybrid setup.

Culture & Benefits

• Flexible on-site policy: 4 remote days per month and 3 full remote weeks per year.
• Lunch 60% funded via Swile Card.
• Alan Premium health insurance and Gymlib pass.
• Mental health support via Moka.care.
• Latest Apple equipment and a stock of office snacks.