Technical Solutions Engineer (Networking)

TL;DR

Technical Solutions Engineer (Networking): Deliver customer engineering support by responding to product inquiries, resolving issues during installation/operation, and troubleshooting complex networking problems with an accent on deep protocol expertise and packet-level diagnostics. Focus on triaging cases, recommending corrective actions, and documenting recurring technical issues to improve product quality and development.

Location: Sydney NSW, Australia (hybrid; office presence required 2–3 days a week). Australian work rights required (Australian Citizenship or Australian Permanent Residency, or demonstrable legal entitlement to work in Australia for the duration of employment).

Company

hirify.global provides data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments.

What you will do

• Respond to customer product inquiries via phone and written email.
• Resolve customer concerns related to installation, operation, maintenance, and product compatibility.
• Troubleshoot hardware and software issues and recommend corrective actions.
• Use networking protocol and technology expertise to debug and administer customer environments.
• Document customer communications and recurring technical issues to support product quality and development.

Requirements

• 3+ years of hands-on experience with designing, deploying, configuring, supporting, troubleshooting, debugging, and administering networking technologies.
• Strong working knowledge of networking industry products and protocols, including AAA/RADIUS/TACACS, BGP, DHCP, EVPN, OSPFv2/v3, MPLS, NAT, VXLAN, VLAN, VRF, and QoS.
• Experience troubleshooting with tools such as tcpdump and Wireshark (or similar packet generation/analysis tools).
• Comfort level with Linux.
• Australian work rights required for the duration of employment.

Culture & Benefits

• Hybrid work environment with required office presence 2–3 days per week.
• Global Customer Engineering team with close collaboration across Software/Hardware Engineering, Product Management, Sales, and Customer Engineering.
• Central CBD location with flexible working arrangements and modern tools.
• Career growth opportunities and strong workplace culture.
• Team events and onsite perks (e.g., breakout areas, free coffees, table tennis/foosball).