Technical Support Engineer (Confluent)

TL;DR

Technical Support Engineer (Confluent): Resolving critical business issues for customers using Apache Kafka and the Confluent Platform with an accent on deep technical troubleshooting and system optimization. Focus on diagnosing complex distributed system failures, providing expert operational guidance, and collaborating with core engineering teams to improve product quality.

Location: Must be based in Australia (Perth)

Company

hirify.global is a global technology and consulting leader focused on AI, hybrid cloud, and enterprise software solutions.

What you will do

• Resolve complex technical issues for customers using Confluent deployments.
• Collaborate with core engineering teams to provide real-time product feedback.
• Improve product documentation and author knowledge base articles.
• Create and review product demos and internal tooling.
• Contribute to team process development and best-in-class support culture.

Requirements

• Must be based in Australia.
• Experience in diagnosing, reproducing, and resolving customer issues.
• Operational knowledge of Java applications (jstack, jmap).
• Experience troubleshooting applications running on Linux.
• Experience with at least one mainstream distributed system (e.g., Kafka, Hadoop, Cassandra).
• Bachelor's Degree in a relevant field.

Culture & Benefits

• Opportunity to work with cutting-edge AI and hybrid cloud technologies.
• Commitment to continuous learning and professional development.
• Inclusive environment that values diversity and personal responsibility.
• Collaborative team culture focused on innovation and customer success.