Support Engineer (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Support Engineer (Fintech): Providing level 1 and level 2 technical support for a global financial operations platform with an accent on incident management, system maintenance, and end-user experience. Focus on troubleshooting complex issues, maintaining core business systems, and ensuring high service availability within a global IT operations team.
Location: Sydney, Australia (Hybrid)
Company
is a leading global financial operations company providing businesses and accounting firms with real-time financial control and cross-border payment solutions.
What you will do
- Manage level 1 and level 2 service desk requests, ensuring efficient logging and resolution.
- Provide technical support to staff globally via in-person, email, and remote channels.
- Perform troubleshooting, root cause analysis, and incident management for IT systems.
- Maintain core business systems to ensure availability, reliability, and security.
- Collaborate with the IT Operations team on system maintenance and patching.
- Participate in the planning and execution of key technology initiatives.
Requirements
- Tertiary level IT/computing qualification.
- 3+ years of experience in a support role.
- Extensive experience with Microsoft O365, Intune, and MacOS.
- Demonstrable experience with ITSM tools like FreshService or JIRA Service Desk.
- Strong understanding of ITIL frameworks and incident management processes.
- Excellent interpersonal and communication skills.
Nice to have
- ITIL V3 or ITIL 4 certification.
- Vendor certifications (e.g., Microsoft, Okta).
- Certification in an industry-standard ITSM tool.
Culture & Benefits
- Hybrid work model promoting work-life balance and flexibility.
- Comprehensive parental leave (16 weeks) and birthday leave.
- Access to extensive learning and career development opportunities, including leadership training.
- Make a Difference program with an annual volunteer day and matched giving.
- Inclusive, diverse, and non-hierarchical culture with active employee-led social committees.
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